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Q & A

1What causes water damage?
Water damage can occur for a variety of reasons. Excess water in your home can come from natural disasters such as hurricanes or floods, as well as from pipes that burst or start to leak in your plumbing system. And many other reasons
2How can I prevent water damage?
Proper maintenance and care of your appliances can help ensure they don’t cause a water issue. If you have a septic tank, monthly inspections can allow you to notice if anything looks amiss.
3What should I do after a flood, sewage or water leak?
The first thing you should do is contact with our company. You do not want to delay, since mold begins to form after 24 hours. The longer water sits, the more opportunity it has to wreak havoc on wood, walls and carpet.
4What is a crawlspace and how could I fix it?
Your crawlspace is the area below your home that workers have access to so they can put in plumbing and the electrical wiring. When this area becomes flooded, our company will make different recommendations according to the cause of the problem.
5 What are some common effects of water damage?
Excess water in your home has the potential to create a variety of unwanted secondary effects. Property can be ruined, or its value decreased, the structure of the home compromised, and water damage remediation services can cost thousands of dollars.
6What are some side effects of mold?
Mold and mildew can cause many problems, both to your family’s health and to your home. It can destroy furniture, drywall and wood. It can offer a place where unwanted bacteria, mites, rodents and roaches can live.
7 What does the water damage restoration process involve?
We will first inspect the area and attempt to stop the water source from creating additional damage. We will then use our water extraction machinery to remove any standing or excess water from the site. Then we start the drying process with dehumidifiers and heavy fans. When the area is dry to our satisfaction, we test the air to make sure the problem is resolved, and the moisture and any mold spores have been removed.
8What should I do after finding a water leak?
Even a small water leak can cause major damage to your home if left unaddressed. So call us immediately and we will come to help you!
9What are the most common causes of water damage?
There are numerous causes of water damage ranging from torrential rainstorms to pipe leaks. If your home has suffered water damage, it is crucial that you identify the root cause of the problem to prevent similar issues from arising in the future. Call us and our technicians will come and fix it all!
10How might a flood damage my home?
Repairing your home after a flood is more complicated than it might seem at first. If the water damage is extensive, your property may need extensive repairs to the foundation, framing, walls, and floors.
11Where does mold usually grow?
Mold tends to grow in cool, damp, and dark places. It can grow on just about any material.
12Where is my crawlspace?
Your crawlspace is the area beneath your home where contractors access your plumbing and wiring systems. In the event of a leak or flood, gravity has the effect of drawing excess water down into the crawlspace.
13What happens during the water damage restoration process?
When our water damage technician arrives to your home, the first step will be stopping the source of the water damage. Your technician will then inspect the damage, test for mold growth, and create a remediation plan.
14 Is dehumidification really necessary?
Yes. Most people associate water damage with severe floods and pipe leaks, but excess moisture in the air can be just as destructive as pooled water. Humid air can damage your walls, floors, furniture, and other structural components in your home.
15The repair crew said I shouldn’t use my hands to test if my possessions are wet. Why not?
The main reason is so you aren’t electrocuted. Even if an item appears to be dry, it may be wet enough to conduct a charge and shock you if touched.
16Can my wet furniture be salvaged?
Whether or not your furniture is salvageable will depend on its materials and the extent of the damage. The team of our company will use the latest tools and techniques to restore your water-damaged furniture, documents, and other belongings.
17Where does the smell come from?
Most building materials are designed to absorb some degree of moisture. But when that limit is exceeded, those materials begin to erode and release tiny organic compounds into the air.
18 How long will it take for my property to dry?
Each material in your home different. The type of material, the amount of moisture, and the amount of time the material has been exposed to moisture will determine how long it takes to dry.
19Is water damage covered by my insurance?
The answer to this question depends on the types of insurance policies you have and their language.
20What happens when water floods my home or business?
When water contacts drywall, it sags and disintegrates. If water dwells in your property for any length of time, wood structures begins to swell. Water-soaked carpets delaminate. Water damage can short-out electrical systems.
21Should I wait until the insurance adjuster comes to my property before I call you?
Please check your insurance policy. In most cases, the answer is NO. Call us as soon as you need help because most homeowner and business policies require you to do whatever you can to prevent further damage.
22What if your company is not on the list of restoration companies to call?
No problem. You don’t have to use the company the insurance company recommends. You are free to hire whoever you want
23What is so special about what a certified water damage contractor does?
After we extract the water, we will also contain the affected area. We remove any non-salvageable damaged materials. We photo catalog every part of the damage and all damaged items. We spray antimicrobial solution on the affected area. And many other details!
24 How much time does it take to dry my home or business?
It all depends on the size and scope of the loss. Completely drying a structure depends on the type of water damage, how bad it was, how long the water dwelled, and the type of building materials involved.
25Should I leave my home or business during water damage restoration?
If the property damage doesn’t require a lot of reconstruction, you can stay in your home or office. However, the equipment we use during the drying process can be noisy. It also creates a lot of air movement which may be considered as unlivable or unworkable conditions.
26 Why do indoor environmental professionals need access to my property?
Once the water is extracted and we begin the drying process, we need to monitor and control the moisture and humidity levels in the home. By doing this, we can prevent the growth of toxic mold. In addition, insurance companies require daily monitoring reports to justify your claim for damages.
27 Will the air feel dry as well?
Yes! We set up the equipment we use during the drying process so it will remove as much moisture from the affected space as possible. Our equipment creates an atmosphere that’s as dry as possible. This is just temporary. Once the drying process is complete, and we remove the equipment, the air condition will return to normal.
28Should I ever turn off the equipment?
No! The drying process requires the equipment to run 24 hours a day for several days. Our specialized equipment is made to run continuously without overheating or causing safety problems. Remember, we position the equipment in a particular way to promote the drying process. Please don’t move it.
29What if materials need to be replaced?
Our goal is to return your property to you in its pre-damaged condition. Your insurance company may pay to replace items as needed.
30Do I need to replace the carpet?
It all depends on the situation.
31 Do I need to find a construction contractor to complete repairs after when water damage restoration is complete?
If you hired us to handle your loss from start to finish, you don’t need to worry about finding a general contractor. We can finish the project working with reconstruction professionals we know.
32Do you use harmful chemicals?
We use several different EPA approved antimicrobials or biocides during every water damage mitigation job. These prevent mold, mildew, and bacterial growth.
33Can water damage be prevented?
Although flooding is a common cause, most water damage to properties is caused when indoor plumbing fails. With this in mind, the key to prevention is regular maintenance, meaning you should inspect your home or business regularly.
34What are the dangers of water damage?
Water damage that results from flood, heavy rain or sewage backup can be very dangerous as it contains harmful contaminants like bacteria and other microorganisms. If the water is not dried up within 24 hours, mold spores begin to grow which are harmful to your health.
35What to do if water damage occurs?
Restoring you home after water damage is not a simple task and only certified professional can handle the job effectively. You don’t have the advanced equipment and tools that are required for proper cleanup and drying.
36How will certified professionals deal with water damage?
The professional technicians from our company will first assess the problem and then plan accordingly to perform restoration work. We will remove all the damaged materials from your house and then start the cleanup and drying process. We will also disinfect the areas which have suffered water damage to eliminate any mold that may have grown.
37 Is water damage covered under homeowner insurance?
There are certain limitations to your homeowner insurance with respect to water damage. Homeowner insurance will typically cover water damage if it is accidental or sudden such as pipe bursts, sewage backup, etc. Water damage caused by your own negligence is not covered under homeowner insurance.
38 What causes water damage?
There are various factors that can lead to water damage. A supply line break can flood the house. A pipe break or a blockage in the sewer system can also contribute to water damage. There are also some accidents such as forgetting to properly close the taps, rain storms, among others that can lead to a flooded home.
39What are the dangers of flood damage?
The most dangerous thing about water in the home is letting it stay. If the water cleanup does not take place immediately, it causes more havoc and starts to soak into the surfaces that it comes across.
40 What is the first step after getting a flooded home?
Calling in a professional restoration company should always be the first step.
41What is to be done after a pipe break?
If there is a noticeable leak from a pipe break or supply line break, the first step is to try and see if the leakage can be stopped.
42 Is water damage an emergency?
The short answer is yes. Excess water can cause very serious structural damage because building materials like wood and drywall absorb the water and allow it to spread.
43Why should I use your company for my water damage mitigation?
We are not only a trained and experienced water damage company but also licensed general contractors.
44I have water on my floors! What should I do?
Disconnect or unplug any electrical devices on the floor. If there is water dripping from ceiling light fixtures, turn off the power at the circuit breaker. Remove as much of your furniture and contents as you can comfortably move. Or call us and we will do that all!
45Why should I use a certified restoration company to mitigate water damage?
We are certified by the IICRC to perform water damage mitigation. Our technicians have been trained and certified by the IICRC and will professionally dry and restore your home.
46Will mold or mildew be a problem?
By quickly responding, using professional drying equipment, and safe EPA approved antimicrobial products, we can prevent the growth of mold and mildew.
47What are the health hazards of water damage in my home?
  • Clean Water - This is water from your home’s plumbing system. Sources for this water include your sink, water heater, and washing machine. This water is generally clean and poses little risk.
  • Gray Water – This water might come from your dishwasher or bathtub and can cause illness.
  • Black Water – This water is highly contaminated and usually comes from the toilet or sewer system. This water is dangerous to your health and all surfaces that contact black water must be thoroughly cleaned, disinfected or in most cases replaced.
48How do you treat contaminated water from the toilet or sewer?
- Most hard surfaces like tile and vinyl can be cleaned and sanitized. Porous materials like drywall, insulation, particle-board, and paneling are normally removed.
49 How do you dry hardwood floors?
We use a commercial drying system designed specifically to dry hardwood floors. If we cannot dry your hardwood floors we will remove the damaged wood and dry the sub-floor prior to replacing the hardwood.
50 Is water damage covered by my insurance?
Usually, yes. Most insurance policies cover the cost of water damage mitigation. The easiest way to determine whether your water damage is going to be covered is to figure out where the water came from and we can help with it.
51Can I turn off the equipment at night?
No, we ask that you leave the equipment running 24 hours a day. If you turn off the equipment at night, the drying process is interrupted and it will ultimately take longer to properly dry your home. Fast drying of your home also reduces the chance of mold and mildew growth.
52 Do you guarantee your work?
Yes, we guarantee, in writing, our workmanship for 5 years. Any materials we use are usually guaranteed by the manufacturer for one year, and we honor that guarantee.
53Can I make changes or upgrades during the repair process?
Yes, you can. Your insurance company will pay for repairs and replacement of like kind and quality. If you choose to do upgrades, you would pay the difference yourself.
54Why is there a bad odor in my home during the drying process?
Water on your carpets and in the pad can activate odors. This can be caused by dried pet urine, dirt, food or other sources of contamination. After the drying portion of the restoration, your carpets will either be replaced or we will have them professionally cleaned and deodorized.
55Are any of the chemicals used harmful to my pets?
We use only safe, EPA approved products in your home. Information on our antimicrobial chemicals is available upon request.
56Do I contact a contractor or does your company perform general contracting work?
You can hire us to perform any repairs that may need to be performed. If you choose to have someone else do the repairs, you are responsible to hire a contractor yourself.
57When will I hear from my insurance company?
Often the adjuster will wait until the dry-out process is complete in order to be able to assess damages. Other times because of our relationship with the adjuster, they may rely on our photos and scope of repairs without doing an inspection of their own.
58 Do I have to move out of my home during the dry out process?
You can usually stay in your home depending on the areas that are affected. You may lose the use of a bathroom, kitchen, etc. If you need to move out temporarily, your insurance company may pay your expenses such as hotel, food, mileage etc.
59Do you use any products to prevent mold and mildew?
We use different EPA approved antimicrobial products. These products safely inhibit the growth of microorganisms. They are safe to use near children and pets.
60 How often will you monitor the drying?
Unlike most other water damage companies, we don’t need to schedule daily inspections. We have brought over technology from the greenhouse industry and keep a close eye on environmental readings of your home remotely.
61What are my responsibilities during the dry-out process?
We ask you to notify us if a circuit breaker trips and the drying equipment shuts off so that we can come out immediately and restart the drying process.
62If my home and contents can’t be dried, will they be replaced?
After the dry-out process has been completed, we will be able to determine what is damaged beyond repair. We will then submit an estimate of repairs to your insurance adjuster for approval.
63How long does the dry-out take?
The average dry-out takes between 3 to 7 days. If the structure has been exposed to water over a long period of time it may take longer.
64What is restorative drying?
In simple terms, restorative drying focuses on saving what can reasonably be saved and completely drying the structure. We then perform repairs to the structure, restoring it to pre-loss condition.
65 What is going to happen with my damaged furniture and or contents?
We will do our best to save your furniture and contents. If we cannot save your items, we will set them aside to be itemized and photographed. We will provide this documentation to your insurance company and might store them until receive authorization to destroy them.
66Can I do the repairs myself?
The most critical part of water damage is the drying process. After the dry-out has been completed by our trained and certified technicians you may want to do the repairs yourself. We can bill your insurance company for the emergency dry out separately.
67How do you know if everything is dry?
Our equipment is removing water from the structure and making it airborne. This evaporation causes the air to feel humid. We monitor the conditions indoors and out. We may open some windows if the conditions outside will help in the drying process.
68Do I need to call my insurance company first?
Not necessarily. Your insurance company would prefer that you try to minimize the damage to your home and contents. We recommend that you call us immediately. If professional water damage mitigation is started immediately, damage can be minimized, thus decreasing restoration costs.
69 Can you explain how the drying out process works?
Air movers push air across carpets, floors, walls and all areas of your home and this air movement changes water into an airborne vapor. This water vapor is then removed from the air by dehumidifiers and converted back into a liquid state and pumped out of your home.
70Do I have to use the restoration company my insurance company recommends I use?
No, you have the right to choose the company you are comfortable with to work in your home. The insurance company will work with any restoration company you choose.
71Do I have to file an insurance claim before I call a restoration company to start the work?
No, calling a restoration company immediately after a loss is the first step in minimizing damages.
72How do I know if a loss is covered by my insurance company?
The best way is to refer to your insurance policy or call your agent for that information.
73What if I have a restoration company repairing my home and then I find out it’s not covered by my insurance company?
If you have a loss in your home and your insurance company informs you it is not covered by insurance, you are responsible for paying the restoration company in full for the work.
74What is a deductible?
A deductible is a set amount you agree to pay with your insurance company towards the cost of restoration/repairs of your home . Refer to your insurance policy for that amount.
75 How much are estimates?
Our inspections and estimates are free of charge.
76How will you handle my water loss?
We will handle your water loss the same as if it were our home, family, or business that needed to be protected. Our first goal is to determine the source of the water and how to make sure that it has been contained and fixed.
77Do you remove insulation?
The removal of insulation really depends on a lot of factors. Typically we need to assess the type of water damage, the area(s) affected, and the type of insulation installed to determine if that will be necessary. Do you test for mold? - We do indeed test for mold. We collect air/surface samples as needed to send to the laboratory for analysis. Pricing is dependent on the number of samples needed.
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Can you prevent mold from growing? - Mold is known to be ubiquitous (everywhere), however many mold types are not harmful to people. The goal is to make sure that you prevent visible mold growth from occurring and keep mold in “normal” percentages / ranges when compared with the surrounding environment of your home.
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How fast will your company respond to my emergency? - Our company is open 24 hours a day, 7 days a week, 365 days a year, so when you experience an emergency, we are able to respond within 1 hour. In a flood emergency, what can I do to help alleviate the problem? - If possible, shut off the water source. Call your insurance company as soon as possible to report the damage. Call our company and we will come fix it all!
80How long does it normally take to dry a room?
With conventional drying techniques, a room will normally take three to seven days to completely dry.
81 How can I tell if I have mold damage?
Mold can be found anywhere, indoors and outdoors. Generally, it is found in damp areas, such as the basement or bathroom, and can be green, black, brown, orange, or purple in color. Mold has a musty, earthy smell that can indicate its presence even if it cannot be seen.
82 Will cleaning moldy areas stop its growth?
Cleaning is an important step when attempting to eliminate mold, however cleaning alone will not stop mold growth. To stop mold growth, the moisture source that promotes the growth must be removed.
83 I have a flooded basement; what should I do?
Unplug anything electrical. Turn off the power from the circuit breaker if you have water coming from light fixtures. Remove any personal or sentimental items from the damaged areas. Wait for a company to come begin the drying process.
84 I have found water in my home. What is the first thing I should do?
You should immediately turn off the water source to prevent further damage from happening. Then, you should call a certified professional such as our company.
85Does your company work with all insurance companies?
Yes, we work with all insurance companies.
86Will my water damage be covered by my insurance company?
Coverage is determined by your policy and the nature of the damage.
87 Do I have to use the restoration company my insurance agency recommended?
No, it is not stated anywhere in your insurance policy that you have to use their recommended restoration company; you can use whichever one you want. Some people feel more comfortable using a third-party restoration company. It is completely up to you.
88What is going to happen to my damaged contents and/or furniture?
We can restore almost any damaged contents. Sometimes it is more effective to replace than repair. If an item has sentimental value, then we can try our best to restore it for you.
89Do I have to replace the original materials, or can I upgrade?
You can upgrade. While your house is already under construction, it is a great time to do any upgrades or remodels that you have been waiting for years to do.
90 In addition to drying my structure, do you do reconstruction as well?
We will dry your home and also provide a complete rebuild or remodel, including cabinets and floor coverings. We are a completely licensed general contractor.
91Why can’t I clean up and dry out the damage myself?
Wiping up a small spill in the middle of the floor is okay but if water flooded a large portion of your home, it’s the water that is behind the wall or under the floors, that causes problems.
92 What does your company do differently than I would do cleaning up the problem?
Our process begins with the removal of standing water. Using powerful pumps, we drain water from inside, around, and under the home to prevent further damage. Next, we use deodorizers and disinfectants to remove mildew, fungi, mold, and unpleasant odors. Our team also uses industrial strength dryers to remove moisture from the air before it seeps into and beyond your floors, walls, and ceilings.
93 How soon can your company come to my location?
At our company, we answer our phones live 24 hours a day, 7 days a week. We have an average response time of 1 hour from the initial contact.
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